What is the processing and shipping time for Custom Orders?

IF THE BILLING AND SHIPPING ADDRESS DO NOT MATCH, THE PAYMENT WILL BE AUTOMATICALLY REFUNDED AND NO ORDER WILL BE CREATED. Once the 1-3 business day(s) processing is complete, the order will be made and shipped 10-14 business days after. 

 What is the processing and shipping time for "Ready to Ship" orders?

Once billing and shipping address is a confirmed match, the "Ready to Ship" item(s) will ship within 1 business day. IF THE BILLING AND SHIPPING ADDRESS DO NOT MATCH, THE PAYMENT WILL BE AUTOMATICALLY REFUNDED AND NO ORDER WILL BE CREATED. 

What is the processing time for "Creative Wigs" orders?

Once 1-3 business day(s) processing is complete, the order will be made and shipped 7-10 business days after.  IF THE BILLING AND SHIPPING ADDRESS DO NOT MATCH, THE PAYMENT WILL BE AUTOMATICALLY REFUNDED AND NO ORDER WILL BE CREATED. 

Can I return an order?

Due to the nature of these products, NO RETURNS ARE ACCEPTED. Returns are only accepted if Creative Strands LLC sends the wrong item(s).

Can I change my order after submitting payment?

NO CHANGES WILL BE ALLOWED AFTER SUBMITTING PAYMENT. To avoid shipping delays and/or incorrect orders, no changes can be made after payment has been submitted.