Due to the nature of this product REFUNDS /EXCHANGES ARE NOT ACCEPTED. Refunds/Returns are accepted ONLY if you have received the wrong item(s). REFUNDS/EXCHANGES ARE NOT ACCEPTED on incorrect information given by customer when ordering.*No two units will look EXACTLY alike when coloring. Not all units will color the EXACT same way due to each bundle being from a different donor. We will try to the best of our abilities to achieve a replica of any unit seen on this site.*